A small GPS device installed in your vehicle receives satellite location data and sends it securely to our tracking platform. You can then view the vehicle's live location, movement, and history through your phone or computer.
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Common Questions
Frequently asked
Everything you need to know
Quick answers about how the service works, what it costs, and how we support you.
Professional installation support is available for every device. The final installation charge can depend on your vehicle type and location, and our team will confirm it before your appointment.
Yes. You can use your smartphone to see live location, route history, speed, ignition status, and alerts. Our team will help set up your account during installation.
GPS devices require a monthly subscription depending on the model and service plan. Contact Smart Lock to confirm the current charge and what is included before activation. Smart tags and accessories do not use a GPS subscription.
Yes. We provide installation assistance, app setup, troubleshooting, and ongoing technical support. You can contact us by phone, WhatsApp, email, or through the contact form.
We provide nationwide delivery across all 64 districts of Bangladesh. Inside Dhaka City, orders are delivered within 3 to 5 working days (Maximum 5 working days). For destinations outside Dhaka, delivery takes 5 to 10 working days (Maximum 10 working days) via reputed couriers.
If you receive a defective or incorrect item, you can request a return within 7 days. Our standard return and refund processing timeline is 7 to 10 working days upon inspection. Refunds are directly transferred through your original payment method or MFS/Bank account.
Absolutely. Our fleet solution lets you monitor multiple cars, trucks, or delivery vehicles from one dashboard, with shared reports, alerts, route history, and driver insights.
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Our team is happy to explain devices, pricing, installation, and tracking features in plain language.